An EAP your people will actually use.

An employee assistance programme (EAP) is a workplace benefit that gives staff free, confidential access to professional support for personal and work issues, from stress and anxiety to grief, trauma and serious mental health. Ours is delivered by registered psychologists rather than generalist counsellors, so we can support people through more complex issues, not only the everyday.

It depends on the level of support you need. We offer both retainer and pay-as-you-go arrangements, so you aren't locked into a model that doesn't fit. The honest answer is that it's worth a conversation. Tell us about your organisation, and we'll give you a clear picture of cost.

Most traditional EAPs are built around generalist counsellors and a set number of short sessions. That suits everyday, contained issues, and it's genuinely useful. It strains when the issue is complex. Our service is built on registered psychologists, so people get specialist support early, rather than being passed on the moment something becomes complex. The result is stronger engagement, and issues that get resolved rather than managed.

Under the Health and Safety at Work Act 2015, employers have a duty to manage risks to worker health, and that includes mental health. An EAP isn't a specific legal requirement, but it's one practical way to meet your obligations around psychosocial risk. We can help you understand what's required, and what good looks like in practice.

What's said in a session stays in the session. Your organisation sees that the service is being used and, with optional quarterly reporting, the themes coming through at a whole-of-organisation level. Individual session content is never shared. The standard professional exceptions apply: a clear risk to safety, or a legal obligation to disclose.

If a staff member holds a UniMed health insurance policy, we bill UniMed directly for up to $1,000 of support a year, at no cost to the person. We encourage people to check their own policy terms. For most policyholders it's a simple way to remove the cost barrier to getting help.

In most cases, within a few days. Urgent situations are prioritised for same-day or next-day access. Critical incidents receive an immediate response.

Yes, and many clients use us that way. Keep your current EAP for first-line, everyday support, and bring us in for the complex end: trauma, serious mental health, senior leaders carrying a heavy load, anything that needs a registered psychologist rather than a short course of counselling. Your people reach the right level of help without falling into a referral gap.

Yes. Some organisations choose us as their only provider, because they'd rather every person had the specialist standard from the first call. If consistent clinical quality matters more to you than running two systems, we can be your complete programme. We'll talk you through both options honestly and help you decide what fits your organisation.

Yes. We offer video and phone sessions, and our team is spread across New Zealand, so people can use the service wherever they're based.

Look first at who actually delivers the support. Registered psychologists, or generalist counsellors? Can they hold complex issues, or will your people be referred elsewhere? Ask about outcomes, not a utilisation rate alone. A high number doesn't prove quality, though very low use, in the low single digits, is a warning sign in itself. Strong engagement follows strong clinical quality. And ask whether the provider can connect the support to your wider approach to workplace wellbeing, rather than deliver sessions in isolation.